This website uses cookies to provide services in accordance with the Cookie Policy. You can specify the conditions for storing or accessing cookies in your browser.
Trust & Warranty Hub
Clear rules of the game — what is covered by the warranty, for how long, what is not covered, and how to claim reimbursement from insurance. For patients from Poland and abroad.
Schedule a consultationThe clinic's warranty covers the work of our team. The manufacturer's warranty for materials applies independently (implants: lifetime Nobel/Straumann, crowns: according to the ceramic manufacturer's terms). The condition for the warranty is regular check-ups every 6 months + hygiene treatments every 6-12 months.
5 years (clinic) + lifetime (titanium manufacturer)
Full coverage of the re-implantation cost if the implant falls out due to our clinical error. The manufacturer (Nobel, Straumann, Astra Tech) replaces the titanium implant for life if it is damaged materially.
2 years (E.max), 3 years (zirconia)
Free replacement in case of fracture, detachment, or discoloration during the warranty period. After 3 years, a paid replacement is possible with a loyalty discount.
1 year (free re-endodontics)
If a problem requiring re-endodontics of THE SAME tooth arises within 12 months after treatment, we perform the procedure free of charge. Condition: final crown placed within 4 weeks of endodontics + regular hygiene treatments.
2 years
Replacement in case of fracture (without external mechanical injury) or detachment. Patients with bruxism are required to wear a relaxation splint (warranty voided without the splint).
No periodic warranty — control treatment
Hygiene is a preventive treatment repeated every 6 months. No periodic warranty, but we guarantee that we use EMS Airflow protocols + if we detect caries or subgingival calculus — we inform immediately (without additional diagnostic costs).
Until the end of treatment + 1 year of retention
If the aligners do not achieve the planned effect (based on 3D simulation), we continue treatment with additional sets of aligners at no extra charge. After treatment — 1 year of retention with a night splint included.
The clinic's warranty is a commitment to the quality of work — it does not cover situations arising from factors beyond our control:
Smoking tobacco after implant placement (within the first 3 months of healing) reduces the effectiveness of osseointegration by 30-50%. Patients who smoke during the healing period are not covered by the implant warranty.
The warranty is valid provided that regular hygiene visits (every 6 months) and control visits (every 6-12 months depending on the procedure) are maintained. Lack of control for more than 18 months automatically voids the warranty.
Impacts, accidents, biting hard objects (ice cubes, rice stones, pens), bruxism without a protective splint. Crowns and veneers damaged due to external injury are not covered by the warranty.
Your medical data is the foundation of trust — we protect it in accordance with RODO and the Polish Patient Rights Act.
We issue personal invoices with the doctor's PWZ number, ICD-10 code, and procedure description in accordance with insurance requirements. For patients from abroad — invoices in the chosen language (PL/EN/DE).
We do not have a direct contract with insurers — the patient pays us, we issue a detailed invoice, and the patient submits it to their insurer. Reimbursement depends on the policy conditions and the specific health fund. Check your policy for covered procedures before your visit.
Patients from Germany can obtain reimbursement for dental treatment in Poland based on EU Directive 2011/24 (cross-border healthcare). Step-by-step procedure:
Consult your health fund (gesetzliche oder private Krankenversicherung) before treatment. Some funds require prior approval (Vorabgenehmigung) for more expensive procedures (implants, orthodontics). Ask about Heil- und Kostenplan.
Schedule a consultation with us (online or by phone). We issue a free Kostenvoranschlag (estimate) in German after the first visit — you can present it to your health fund for pre-approval.
After the procedure, you receive a detailed invoice in a format compliant with BEMA (Bewertungsmaßstab zahnärztlicher Leistungen) or GOZ (Gebührenordnung für Zahnärzte) — with procedure codes, material descriptions, and costs in EUR (exchange rate on the day of the procedure) and PLN.
You submit the invoice to your health fund along with the Heil- und Kostenplan. Reimbursement: up to the amount of Polish BEMA/GOZ rates (approximately 60-90% of the treatment cost in Poland for most standard procedures). Implants and aesthetics may require additional Zahnzusatzversicherung policy.
Standard reimbursement time from the health fund: 4-8 weeks from the submission of the invoice. If the fund denies part or all of the reimbursement — we will assist in preparing an appeal (Widerspruch) based on EU Directive 2011/24.
Yes — the clinic's warranty applies regardless of the patient's place of residence. If you live in Germany, the UK, or another country and a warranty-covered problem arises, you can come to Opole for re-treatment without additional fees for work (travel costs are not covered). Alternatively — we issue detailed diagnostic documents (X-rays, description, treatment plan) to present to a local dentist if you decide to treat locally (local treatment costs are not covered by our warranty).
The clinic's warranty requires regular control visits with us (every 6-12 months depending on the procedure) + hygiene treatments every 6 months. If you switch to another clinic, the warranty is voided — we cannot be responsible for the quality of work not performed by our team. If the problem arose due to previous treatment with us (before changing clinics), we assess it individually based on documentation.
Currently, we do not offer paid warranty extensions. All conditions are fixed and cover the standard scope for each group of procedures. Manufacturers (Nobel, Straumann, Ivoclar Vivadent) offer their own extended warranties for implants/ceramics — details are provided along with the material origin certificate after the procedure.
Standard: personal invoice in German, BEMA or GOZ format (depending on the type of fund), with procedure codes, material descriptions, costs in EUR and PLN, date of the procedure, doctor's signature, and PWZ number. For patients requiring Vorabgenehmigung — Kostenvoranschlag (estimate before treatment) with a step-by-step treatment plan. All free of charge — this is the standard of our service for patients from Germany.
Mikrostomart is a commercial clinic — we do not have a contract with NFZ. All procedures are 100% payable according to our price list. NFZ only covers basic treatment in clinics with a contract (list at nfz.gov.pl). Your private health insurance (Allianz, Medicover, LUX MED) may partially cover our services — check with your insurer before your visit.
20 years from the last visit (according to Article 29, paragraph 1 of the Polish Patient Rights Act from 2008). During this time, you have the right to a full copy of the documentation (Subject Access Request — RODO Art. 15) — we issue it within 30 days of the request in electronic (JSON + PDF) or paper form. After 20 years, the documentation is destroyed according to protocol.
Yes — if the problem is covered by the warranty, we cover ALL costs of re-treatment: local anesthesia (The Wand), materials, doctor's time, any additional control X-rays. The patient only pays if they choose pharmacological sedation or nitrous oxide as an additional comfort option (not medically required).
The fastest way: by phone 570-270-470 (Mon-Fri 8-19) or by email gabinet@mikrostomart.pl. Describe the problem + attach photos (if visible) + date of the original procedure (or patient number from the e-card). We respond within 24 working hours. Control visit under warranty — within 7-14 days of reporting.
Contact the reception or schedule a consultation — we will answer any questions about treatment conditions, insurance, and cost reimbursement.
Schedule a consultationor call: 570-270-470